Are you considering purchasing a stairlift for your home? If so, you might be wondering about the warranty that comes with it. A warranty is a promise from the manufacturer or seller that the product will work as it’s supposed to for a certain amount of time. 

This provides peace of mind for the buyer, knowing that if anything goes wrong with the stairlift within that time frame, it will be fixed or replaced at no extra cost.

There are a few things to keep in mind when it comes to stairlift warranties. Today’s blog covers the most common queries about stairlift warranties. Keep reading to learn more. 

Types of warranties

Limited warranty

The most common type of warranty for stairlifts is a limited warranty. This type of warranty typically covers the cost of parts and labor for a specified period of time, such as one year. However, there may be certain limitations and exclusions, so it’s important to carefully read the terms and conditions before making a purchase.

Extended warranty

Extended warranties extend the coverage beyond the standard limited warranty period, providing additional protection for longer. Extended warranties might cost you more, but they offer peace of mind by covering your stairlift longer.

Some manufacturers also offer a lifetime warranty on certain stairlift components, such as the motor or drive system. A lifetime warranty guarantees that these components will be free from defects for as long as you own the stairlift. 

However, it’s important to note that lifetime warranties may have certain limitations and exclusions, so it’s important to understand the warranty details before making a purchase.

In addition to the type of warranty, it’s important to consider the terms and conditions. This includes understanding what is covered and any limitations, exclusions, and requirements for maintaining the warranty. For example, some warranties may require regular maintenance and servicing to remain valid.

Manufacturer warranties

A manufacturer warranty is a guarantee from the company that made your stairlift. It promises to fix or replace any part of your stairlift that is not working properly. Warranties matter because they ensure your stairlift gets fixed if anything goes wrong, giving you peace of mind.

The length of a warranty may vary depending on the manufacturer. Some warranties may last a few years, while others last ten or more years. Carefully reading the warranty information that comes with your stairlift is crucial to understanding exactly how long it will have coverage.

If you're wondering how long the warranty lasts on your stairlift, the first place to look is in the owner's manual or paperwork that came with the stairlift. The warranty information should be clearly stated, including the length of the warranty and what is covered. If you can't find the warranty information, you may contact the manufacturer directly.

It's important to note that warranties typically only cover defects in stairlift manufacturing. This means that if something breaks due to normal wear and tear, it may not be covered. However, some manufacturers offer extended warranties or service plans that cover repairs and maintenance beyond the standard warranty period.

It's also important to follow the manufacturer's guidelines for maintaining your stairlift to keep the warranty valid. This may include regular maintenance and servicing by a professional and following any usage guidelines provided by the manufacturer.

In some cases, you may be able to purchase an extended warranty or service plan for your stairlift. This extends your coverage beyond the standard warranty period, offering you even more peace of mind by ensuring your stairlift will receive care in case of any issues.

If you do need to make a warranty claim on your stairlift, it's important to contact the manufacturer or authorized dealer as soon as possible. They will be able to guide you through making a claim and getting your stairlift repaired or replaced under the terms of the warranty.

Common warranty claims and issues

Now, let's discuss some common warranty claims and issues you might encounter with your stairlift.

Mechanical components and electrical systems

The most common issue is related to the mechanical components and electrical systems. These are the parts that make the stairlift work, such as the motor, gears, and wiring. If these parts malfunction or break, you will likely need to make a warranty claim to have them repaired or replaced.

Operation

Another common issue that may arise is related to the smooth operation of the stairlift. Over time, the track, rollers, and other moving parts of the stairlift may experience wear and tear, causing the system to operate less smoothly. This is sometimes a safety concern, so it's important to address any issues with the operation of the stairlift as soon as possible.

Regular maintenance and inspections significantly reduce the risk of operation issues with your stairlift. By ensuring the track, rollers, and all moving parts are clean and well-lubricated, you help maintain the smooth operation of your stairlift. Addressing signs of wear and tear early may also prevent safety hazards and extend the life of your stairlift, ensuring it continues to serve you reliably.

The battery

In some cases, the battery of the stairlift may also cause issues. If the battery doesn't hold a charge or work as expected, you may need to make a warranty claim to replace it.

One of the most important things to keep in mind when it comes to warranty claims is to follow the manufacturer's recommended maintenance and servicing schedule.

Importance of regular maintenance

Regular maintenance helps prevent issues from occurring in the first place and ensures that your warranty remains valid. If you neglect to have your stairlift serviced as recommended, the manufacturer may refuse to honor your claim.

It's also important to remember that your warranty likely won't cover damage due to misuse or neglect. For example, if you overload the stairlift with too much weight or neglect its cleanliness and maintenance, you might face damage that isn't covered.

What to do if you need to use your warranty

If you encounter an issue with your stairlift that you believe is covered, the first step is to contact the manufacturer or the company that installed the stairlift. 

They will likely have a process for submitting warranty claims and can guide you through the steps you need to take. You may need to provide proof of purchase and details about the issue you're experiencing.

Once your claim is approved, the manufacturer or installer will schedule a time to come and repair the issue. Depending on your warranty terms, this repair may be free of charge, or you may need to pay a deductible or service fee.

In some cases, the manufacturer or installer may offer an extended warranty or service plan for an additional cost. This is a good option if you want extra coverage for your stairlift beyond the standard warranty period.

Frequently asked questions

Q: Can I extend my stairlift warranty after the initial period expires?

A: Yes, many customers opt for extended warranty plans to continue their coverage beyond the initial term. 

Q: How do I make a warranty claim for my stairlift?

A: If you encounter an issue with your stairlift, please contact us directly. Our customer service team will guide you through the process, which usually involves providing proof of purchase and a description of the issue. We'll then arrange for an assessment and any necessary repairs.

Q: Will I be charged for repairs or replacements under warranty?

A: Repairs or replacements under warranty coverage are provided at no additional cost. However, if the warranty does not cover the issue, there may be charges for parts and labor. We'll always provide a clear explanation and estimate before proceeding with any out-of-warranty work.

Q: How quickly are warranty issues resolved?

A: The time it takes to respond to a warranty claim can differ due to various factors, such as the specific issue at hand and the availability of the service team. The goal is always to address your concerns quickly after receiving your claim.

Get your stairlifts from Salt Lake Stairlifts

Ready to enhance your home's accessibility with a reliable stairlift? Choose Salt Lake Stairlifts, where we provide top-quality stairlifts tailored to fit your home and lifestyle and back them with excellent warranties. 

Our stairlifts come with varying warranties, depending on which product you buy. Please don’t hesitate to contact us with any questions or check the Harmar website for specific warranty details. For stairlifts you’ve purchased that we install for you, the manufacturer provides you with warranty coverage information.

Don't let mobility challenges limit your life within your own home. Contact Salt Lake Stairlifts today and take the first step towards effortless mobility with the added confidence of our dependable warranty support. 

Call us at 385.786.9072 or fill out the form on our website to get started.